A popular Haytt hotel in New Orleans is still levying a bogus “credit card recovery fee” to guests who pay by credit card, even to those who use the Word of Hyatt visa card.
The Eliza Jane, A Hyatt Hotel In New Orleans, Continues To Add A “Credit Card Recovery Fee”
Earlier this year, View From The Wing noted that the Eliza Jane Hotel in New Orleans (you can read my review of the hotel here) was tacking on a 1.85% credit card recovery fee to guests folios, even though that fee was not disclosed upon booking.
At the time, Hyatt said the practice would end:
“We have addressed this issue with the hotel and they should cease the implementation of this extra charge.”
Only it’s now May 2024 and the practice continues.
A Live And Let’s Fly reader just checked out of the hotel and reports that the hotel is still tacking on this extra charge:
Regrettably, this was a hidden fee not disclosed at the time of booking:
And for that, this hotel should be taken to task.
I would hate to have a system as seems to be the case in Australia where credit card surcharges are the norm rather than the exception, but the biggest problem here is that this fee was not disclosed. It’s not even clear if the hotel accepts cash, but the in a country and commerce in which credit card use is so widespread without fees, it’s incredibly tacky to clandestinely tack on these fees to unspecuting guests.
Hyatt, please step in and advise this hotel that it cannot play these games.
> Read More: Eliza Jane Hotel New Orleans (Hyatt Unbound Collection) Review
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