MARSHALL, MI (WTVB) – Marshall Community Credit Union (MCCU) is pleased to announce Amber Scales has joined the credit union as the Card Service Manager.
In her role, Scales will lead the Card Services Department, overseeing debit and credit card operations and processing functions. She will drive continuous improvement within the department and serve as a subject matter expert on card-related products and fraud prevention.
She will also be responsible for delivering exceptional member experience while ensuring compliance with card network rules, NCUA regulations, and MCCU policies and procedures.
Scales brings extensive experience in sales, training, human resources, video banking, card services, and leadership. She has built her career in the financial services industry and holds undergraduate and graduate degrees from Spring Arbor University.
Known for her ability to support and empower others, Scales approaches her work by building relationships, adapting to change, and looking at challenges from different perspectives. Her purpose is to advocate for what is right and drive improvements that create clarity, growth, and success for both members and the team.
Scales said “I’m excited to join MCCU and bring my experience to the Card Services Department,” . “I look forward to building relationships, supporting our team, and finding ways to continually improve the member experience.