Jonathan Weiss / Shutterstock.com
Hobby Lobby, the popular arts and crafts retailer, has over 950 store locations across the United States. Whether you shop online or in the store, it’s important to understand Hobby Lobby’s in-store and online return policies to help you ensure a refund on any returned items.
See: Pocket an Extra $403 Per Month With This Simple Hack
10 Hobby Lobby Return Policy Tips
Hobby Lobby online returns are handled differently than in-store returns, so knowing the following tips can help you get your money back on your Hobby Lobby purchases, regardless of how you shop.
1. Hobby Lobby Has a 90-Day Return Window
You have 90 days to return a Hobby Lobby online or in-store purchase. If you return an in-store purchase during this time, you can get a refund to the original payment method, exchange the item or get a store credit.
If you return an online purchase to HobbyLobby.com within the return window, the refund will be credited to your credit card used for the purchase or to a gift card if one was used for the purchase. You will also receive a Hobby Lobby gift card if you return an online purchase to a Hobby Lobby store.
2. Some Items Have Return Restrictions
You can’t return or exchange the following products if the box is open or you don’t have the original receipt:
- Cricut machines
- HeatPressNation machines
- Sewing machines other than the Singer Stitch Quick
3. You May Only Get Partial Store Credit on In-Store Returns Without a Receipt
If you return an item to a Hobby Lobby store without the receipt, you may receive a store credit or an exchange based on the item’s lowest price over the previous 60 days. Note that Hobby Lobby reserves the right to refuse or limit returns without a receipt. You’ll need to show a valid ID to make a return without a receipt.
4. Online Purchases Should Be Returned With an Invoice or a Return Form
When mailing returns to HobbyLobby.com, you should include a return form that you can print from the customer service section of the Hobby Lobby website. Send returns to the following address:
Hobby Lobby
Attention: Returns
7600A SW 44th St.
Oklahoma City, OK 73179
When returning an online purchase to a Hobby Lobby store, you’ll need to bring the invoice. This paperwork will help ensure you receive a Hobby Lobby gift card for the full refund amount.
If you no longer have the invoice for an online purchase, you can contact Hobby Lobby customer service via the form on the HobbyLobby.com contact page or by phone at 800-888-0321.
5. You Can’t Return Some Hobby Lobby Online Purchases In-Store
Most single-line items that total $250 or higher can’t be returned to a Hobby Lobby store. These items must be returned unopened and in sellable condition to HobbyLobby.com. The only exceptions are furniture, Christmas trees and wall decor.
6. HobbyLobby.com Refunds Can Take Up to 2 Weeks
Once you ship a HobbyLobby.com return item, allow up to two weeks for Hobby Lobby to receive and process your return and issue a refund.
7. You Pay Shipping When Returning Orders to HobbyLobby.com
Hobby Lobby does not cover the cost of shipping for returns. You also won’t receive credit for the original shipping charges if the return is not due to a Hobby Lobby error.
8. Select Bulk Purchases May Incur a 20% Restocking Fee
A 20% restocking fee may apply to the return of online bulk seasonal purchases. Seasonal items include products for holidays, such as Thanksgiving, Christmas or Valentine’s Day, graduation and back-to-school items, or items specific to a season, such as spring or summer.
9. You Can’t Send Merchandise Back to HobbyLobby.com for an Exchange
Hobby Lobby doesn’t allow you to exchange items online. You must return the original purchase for a refund and place a separate online order for the replacement items.
10. Contact Hobby Lobby Customer Service Before Returning Damaged Items
If you receive broken, damaged or defective merchandise from HobbyLobby.com, you can’t return the items to a Hobby Lobby store. You should contact Hobby Lobby customer service by phone or email before mailing the item back. Hobby Lobby customer service is available Monday to Friday, 8 a.m. to 5 p.m. CT, by calling 800-888-0321.
You should also contact Hobby Lobby customer service before a return if you received the wrong item.
Takeaway
The Hobby Lobby policy regarding in-store returns is relatively straightforward if you have a receipt and the return is within 90 days of the purchase. Returning an online purchase isn’t so simple if you can’t take the items to a physical store. When shopping from Hobby Lobby online, make sure you understand all of the requirements and restrictions for online returns so you can receive a refund if a return is necessary.
Credit: Source link